Testimonials

“Your company is the only service company I’ve ever had in my house that did what they said they were going to do. I’m going to recommend you to everybody. I’m so happy I went local.”

S. Lynch
Johnston, IA

 

“Just wanted to say that your installer (Keith) did a superior job and acted very professional.  He cleaned up my cabling outside that Mediacom messed up and also increased my internet speed. Went from 10.5m to 12.1m, outstanding! Keep him on your team.   I will defiantly recommend your company.”

R. Jerisk
Des Moines, IA

 

“Hi, Kevin completed a service call for me today. I want to say that the service was exemplary. He explained everything that he tested and the results. My equipment and wiring came from Technology by Design as that was who my builder used. There is no comparison to the customer service and customer care that you offer versus them. Thank you again for great service and I will definitely recommend Satellite City to anyone needing wiring, components or service. I have also sent my builder, K&V Homes a message that they should consider using Satellite City as one of their subs.”

B. Parker
Adel, IA

 

“Just wanted to say the install went great.  The gentleman that installed it did an excellent job and is a great representation to your company.”

G. McHone
Waukee, IA

 

“I want to share with you how completely satisfied I am with my entire experience at Satellite City. Here are the reasons why.

Employee appearance.
Clean and professional!! I feel comfortable with your employees in my home.

Product knowledge.
They know all the product lines, not just one. They are able to communicate the product to me as a consumer and identify my needs. They focus on the customer, not the sell.

Customer Service.
Most of us have heard the saying “respect is earned not given.” Well let me tell you this~you and your staff have exceeded all of my expectations! As a consumer it is a pleasure to do business with Satellite City. You have earned all of my business and respect. My wife and I appreciate all you have done to help us after our home was struck by lightening.  When we needed you, you responded quickly. In a time when customer service seems secondary to some businesses you have not forgotten it is the customers choice to do business with you. I applaud you and your business partners for bringing a quality business to Ankeny. We are proud to the be residents of Ankeny and Ankeny should be proud to have you as a business partner. I wish you continued success! Please feel free to share my comments with your staff and customers.”

B. Thornton
Ankeny, IA

 

“Dear Van and Bonnie,

I recently took your advice and purchased a satellite system and HDTV from Satellite City. While deciding whether to buy something and what to buy I was in the store 4 times and phoned them many times asking (dumb) questions. They knew all the answers and assured me that my calls were welcome. The TV and satellite system were delivered and installed yesterday. The tech was very courteous and was thorough in explaining how to use the system. I am very happy with it! You did me a big favor by recommending Satellite City. Thank you!”

J. B.
Des Moines, IA

 

“Steve was professional, courteous, and did an all around great job!”

M. Spencer
Bondurant, IA

 

“Steve did a great job on the installation and that the boys thought he was awesome!”

V. Wright
Des Moines, IA

 

“I would like to say a BIG thank you to the folks at Satellite City. One of the employees of your company was at my elderly parent’s home this morning to help with their DirecTV satellite system, as it was not working. My parents had called me on Saturday evening to see if I could help with it. I also have DirecTV and have given them a hand in the past. After some time and quite a while on the phone with representatives from DirecTV we were at wits end! This morning I received a phone message from my mother saying that Satellite City had come out this morning and after working for again, some time, it was determined that the remote control that they had recently got was found to be bad. The employee returned to the store got a new remote, returned to my parent’s home, programmed the new remote and reset/fixed anything else that was needed. Upon leaving my dad asked, “What do we owe you?” The answer was “not a thing.” I have to say that you have made my parents day as well as mine. You see, both parents were very aggravated at even having a satellite system and the DirecTV representative and my help on Saturday didn’t seem to make things much better! But you folks came to the rescue. This is an example of the BEST customer service I have heard of for some time! I did phone my dad to find out the person that was there and he stated that it was Alan who was at their home. Please pass on to Alan both my parent’s and my appreciation for a job very well done! I will certainly remember Satellite City when anyone asks for a reference! Again, thank you.”

R. Moody
Ankeny, IA

 

“Keith did a great job and was very professional.”

R. Timmerman
Colfax, IA

 

“Keith deserves a pat on the back for the awesome job he did on my install and the great deal of professionalism that he displayed during my install. He did a great job and he was the most professional, nicest service person I have had in my home in years.  I’m very happy with everything. “

D. Stout
Des Moines, IA

 

“Steve did a great job and we are very happy with the install.  We’re so happy we are going to refer my brother-in-law and our neighbor!”

P. Halaczkiewicz
Clive, IA

 

“Keith did a great job on my install today. He was very professional and didn’t leave any kind mess at all.”

R. Idso
Johnston, IA

 

“My wife and I want you to know that the techs you sent (Steve and Dan) did a fantastic job yesterday wall-mounting TVs and installing/activating DISH Network for us.  We are very pleased with the outcome. The improvement is dramatic.  And Steve hauled our two old TVs to Goodwill as you and I previously discussed.  Just thought you ought to know how pleasant they were and what a good job they did!”

K. Bray
Des Moines, IA

 

“My wife and me stopped in at your Ankeny store last week and were helped by Sean Moore. I have never had satellite TV before as we have always been a cable customer. Sean was very helpful in explaining our options when it comes to a satellite TV service and we decided to go with a DirecTV installation. He filled out our order and then helped us fill out the rebate information to make sure we get our rebate credits each month. My wife and I wanted to let you know how pleased we were with the service we have received from your company. When we walked into your Ankeny store everyone was so helpful and pleasant. They made us feel right at home. We just wanted you to know of our excellent experience with Sean and everyone at your store. Thanks again for all your help.”

J. Slegh
Prairie City, IA

 

“Steve was here and did the install. He did a GREAT job and everything was clean and neat when he was done. He took time to get me up to speed and then went through it with my wife. He has the patience of Job :-)

He even got the remote to work in the bedroom with that TV and the cable guy could never do that. So, you’ve impressed me so far – keep it up.”

J. Schipper
Ankeny, IA

 

“I’m very happy with the tech and the service all around. My technician Brian was very nice and easy to talk to.”

R. Watson
Ankeny, IA

 

“I’m very happy with my install and Steve did a great job of explaining things.”

E. Worely
Ankeny, IA

 

“I’m very impressed with the install and Kevin did a great job.”

C. Reeves
Perry, IA

 

“I was so happy and thankful for Kevin doing such a great job Saturday night. Even though it was late and raining Kevin still took his time and made everything look very nice and took the time to explain everything to us.”

P. Conners
West Des Moines, IA

 

“I was absolutely thrilled with how the installation went. Brian’s patience with me when he was teaching me how to use it was outstanding!”

P. Lincoln
Ankeny, IA

 

“I’m very happy with everything. I thought Dan did a great job with the install and I am impressed with his work.”

B. Van Zee
West Des Moines, IA

 

“I have high praises for Dan Scar. He was very friendly and courteous.”

D. Garcia
West Des Moines, IA

 

“I am very happy with how Dan did the install and I am very appreciative that he took the time to explain to me how the system and features worked.”

N. Tesch
Des Moines, IA

 

“I wanted to tell you that we could not have gotten a kinder, more patient Satellite Installer than Keith. He was fantastic, and very patient with me and the 5 little children running through the house. (I have a small in home daycare) Also, we have some friends that will be moving here from Minneapolis and I will be referring them to you when they move here in January. I called her today and told her how nice and helpful you and Keith were and how clean Keith left my home and how hard he worked. I will email her your information. :) THANKS SO MUCH!!”

A. Luce
Ankeny, IA

 

“Dan and Ryan both did my install. I want to say that they both did a very professional job and I am thrilled with the installation process!”

D. Russell
Ankeny, IA

 

“Thank you so very, very much for coming out and making the necessary adjustments to our dish on this very windy and cold day before Thanksgiving. Your willingness to go the extra mile for us is deeply appreciated! When Satellite City says they provide service after the initial installation I guess they really mean it! It is extremely refreshing to deal with a business that actually still knows what customer service is all about! When our system failed on us last night I feared we would be facing Thanksgiving Day without HD football for my house full of guests to enjoy. But thanks to your service above and beyond, our day will be complete. Here’s wishing you and yours a perfect Thanksgiving Day. I’ll be bragging to all our guests about the great customer service you provided, allowing them to watch HD football. LOL…”

J. Slegh
Prairie City, IA

 

“I am very happy with my recent changes. The reception is wonderful, and everyday I discover an easier way to use all the amenities.  Thanks so much for your help the day I stopped in at the store, and to the servicemen who did the installation. I appreciate your attention to detail, and, of course, your customer service!”

B. Kerns
Ankeny, IA